Delete your account

How to delete your account

In the app or on the website, open More › Delete account. We show you anything that stops the deletion, why, and when it will clear. We then send a 6-digit code to your phone by WhatsApp, or to your email, to confirm.

When the account cannot be deleted

• A refund period is still running on something you bought.
• A refund or a payment is still being processed.
• A paid consultation is not settled yet.
• You have earnings that are held or due.
• The training centre has an unpaid payment request or debt.
• An affiliation between a trainer and a centre is still active.
• Live sessions are still to come on a course someone paid for.

This is because deletion cannot be undone: money cannot be returned, earnings cannot be transferred and training cannot be completed for a deleted account, so these matters must be settled first to protect your rights and those of others.

What is deleted

Your profile, contact details, identity and business documents, uploaded files, notifications, passkeys and your sign-in account.

What is kept

Payment, refund and payout records, linked only to an anonymous account number, because financial records must be kept. Courses you sold stay available to the people who bought them. Complaints with their evidence, and the recordings of sessions and consultations, are kept always.

If you cannot use the app

Write to the support email mashroo7.live3@gmail.com from the email registered on your account.

This page is the same text shown in the Mashrooh app and website. The Arabic text prevails if the two differ.